technical help faqs sexual harassment prevention training

Please see this information on who is a Supervisor versus who is a non-Supervisor under California SB-1343.

California dentists, hygienists, and other licensed California dental professionals will want to consider our courses with Continuing Education credit that meet the California Dental Board’s requirements at the same time.

Professionals licensed by the IDFPR will want to consider our courses with Continuing Education credit that meet the IDPFR’s Continuing Education (CE) 1-hr Sexual Harassment Prevention Training requirement.

People who work in businesses that serve alcohol or food that is ready-to-eat must take the specialized bar/restaurant training course under Illinois SB-75.

Workers within the City of Chicago need to take both Bystander Intervention training AND sexual harassment prevention training.  Supervisors need two hours of SHPT, where non-supervisory personnel only need one hour.  Our Chicago City bundles are here.

Outside the City of Chicago, but still in Illinois, and not in one of the categories above?  You get to take the state minimum course, found here.

Registering for sexual harassment prevention training from Illinois Required Training Solutions is as easy as:

♦  Choosing your course or course bundle from one of our state-specific “Buy” menus, then completing the easy checkout process using our online store, OR

♦  Clicking on an company-prepaid hyperlink provided to you by your employer or client company.

Absolutely yes you can.  Almost all of our courses are offered in a form of registration so that one person can use a credit card and another person actually takes the course.  Both people must have their own unique email address and both must create and use different user profiles.  Look for our “FOR YOUR STAFF” products in each of the state and course subject combinations.

There’s a short video showing how our course registrations work here.

Absolutely yes they can.  Almost all of our courses are offered in a form of registration so that one person can use a credit card and another person actually takes the course.  Both people must have their own unique email address and both must create and use different user profiles.  Look for our “FOR YOUR STAFF” products in each of the state and course subject combinations.

There’s a short video showing how our course registrations work here.

Absolutely yes you can.  Almost all of our courses are offered in a form of registration so that one person can use a credit card and one or more other people actually take the course.  Everyone must have their own unique email address and must create and use different user profiles.  The purchaser of training gets access to the “HR Manager” tab in the My Dashboard control panel of their account which shows who has started which course and, when completed, links to download certificates earned.  Look for the “FOR YOUR STAFF” products in each of the state and course subject combinations.

There’s a short video showing how our course registrations work here.

There are several solutions to this common problem.  To choose the best solution, it helps to know what we use the email address for.

The student’s email address is used to do several things:

• It serves as a unique identifier for the student
• It allows the student to receive instructions and the link to attach their course to their user account and start their training.
• It allows the student to reset their password if they forget what it was
• It allows them to send their certificate to others upon completion of the training

The simplest option is to set the student up with a free email account for the duration of the training, for example gmail.  There are many such services available, and the person can access webmail from any internet-connected device, including a phone browser.  This is an entirely reasonable option that puts minimal burden on the purchasing administrator.

Some people who are resistant to email do have smartphones on which they can receive a text and use a browser.  In this case, if you as the purchaser can copy the purchased link into a text and send it to them, the student can register using any unique email address, whether the email actually works or not.  As long as the student doesn’t forget their password, they can train all the way up to earning their certificate without issue.  And as the purchaser, you can download students’ certificates using the “HR Manager” tab function.  If you choose to go this route, and the student forgets their password, please have them call us on (800) 806-4133 for a password reset.

A final alternative is to have us create a forwarding email address for them.  We can set up an email address that will forward to an administrator’s email in the event of a password reset.  The student still won’t have access to the email account, but at minimum you’ll know that there is a message that needs to get to them.  We have found, however, that this quickly gets confusing, especially for administrators with lots of staff.

Since 2018 when we launched this business, we’ve never sold one, so we stopped building them!  We think that the language requirements to become a supervisor in the USA generally require English competency to the point that supervisors prefer to take their training in English, but that’s just a guess.  We love to build courses that people will actually use, so if you need them, please reach out to trainer@requiredtrainingsolutions.com and we’ll see if we can work to your timeline.

This is usually because the State doesn’t want us to.  Some states justify these regulations by saying that they ensure professionals who speak and understand English well.  Under the terms of our CE provider/sponsor licenses, we have to follow their lead. 

We want to help!  Please reach out:

• email us at help@requiredtrainingsolutions.com
• call us on 800-806-4133.

If everyone is on other calls, please leave us a detailed voice message, we WILL respond.

• message us from any of our websites using the Contact Us form
• message us from any of our websites using the Report a Problem link from our Accessibility widget

(CTRL+U or click/tap on the little blue person in a circle in the right center of the screen, courtesy of our partners at UserWay)

We’re here to help.

If you turn your phone, and the screen doesn’t change, the orientation may be locked.

For assistance releasing the orientation lock on an iPhone: see this video (link opens in new window) https://www.youtube.com/watch?v=Pt34c-jcJ7A

For assistance releasing the orientation lock on an Android phone: see this video (link opens in new window)  https://www.youtube.com/watch?v=aFNMh8tafus

You will want the orientation unlocked to be able to make best use of a small screen during our trainings.

If you purchased a “4U” or “Train Yourself” product, this will be listed in the Course Title with the letters “4u” and/or the words “trains purchaser only” in addition to appearing in the Course Description.  (Check the emailed purchase receipt to verify a purchase.)  Click here to open a new window containing your My Dashboard control panel, pointing to your My Courses tab.

If instead you bought the “For Your Staff” training and you as the purchaser are training yourself, please see elsewhere in this FAQ under “I purchased for others.  How do I get them started?“

After clicking the link above, Log in if necessary.  You will see the course listed on your My Courses tab.  Click “Launch Course” to start the training.

If you are training from a smartphone, you may have to scroll down and/or turn the phone sideways to see the course.

Alternatively, you may also need to click a green plus (+) icon to expand and see the Launch Course link:

If you turn your device and the screen doesn’t change, see elsewhere in this FAQ “I’m training from a phone, but when I turn it sideways, the screen doesn’t change” on this page.

If you are training others (for example, your office), after completing the purchase, please follow the steps that are listed below.  However, know that there’s a short video of how the process works here:

Go to the email account used for the purchase.

Look for an email message with the subject line Your Purchased Links for Training from Required Training Solutions.

That email contains uniquely coded hyperlinks which you will forward, one at a time, to each person you would like to train, by course/bundle, role and language of training.  One link trains one person.

To forward, one at a time, right-click on each link in turn and choose Copy Hyperlink (or Copy Link). This will help to avoid cutting off any part of the unique code.

Next, create a new email and paste the link in the body of the email.

Making sure that you’re sending the right course/bundle to the right employee, address the email in the “To” box.

Add a message to your employee in the body of the email asking them to take the course.

Want suggested wording?  See here.

Hit Send, and your part is now done!

When the other person clicks the link from their phone, tablet, laptop, or desktop, they will be taken to the training web site.

If this person has trained with us before, or clicks on the link from shared equipment, they will receive a pop-up message logging out any prior user (to avoid confusion).  The pop-up message tells people to click their link a second time:

This second click on the unique hyperlink takes the trainee to the redemption/enrollment screen.  If the trainee is new to our system, they register.  If they are a returning user, having trained with us before, they redeem the new course to their account:

They will enter their name as they would like it to appear on their certificate, their email address, and choose a username and password.

Having completed self-registration or login, your employee is presented the My Courses tab of their My Dashboard, where the course you have purchased for them is waiting.  The hyperlink to start training is entitled Launch Course.

After forwarding the links to your staff, you may use the purchase account userID and password to access the My Dashboard portal.  The tab on the right side entitled “HR Manager” allows you to see which students have registered using which links, their progress in the course, and once they have finished you will be able to download a copy of their certificate.  See more instructions for administrators here.

If you are training others (for example, your office), we ask that the message to your trainees containing the link come from you. 

This is because if the email or text comes from us, they don’t know who we are, and even if the message doesn’t disappear in the Junk or Spam folder, we find that recipients don’t understand why we are directing them to train.  If the message comes from you, however, they immediately understand that the directive is important and compliance is immediately more likely. 

Want suggested wording? See this document for California workers or this document for Illinois workers (links will download a PDF in a new window).  Feel free to attach this document to your own email message or copy/paste/edit the wording and make it your own.

There are two ways this can happen: 1) when the purchaser is trying to train; and 2) when a worker has received a prepaid training link from someone else.

If you are the purchaser, ready to train and don’t see the course(s) listed on the My Courses tab of your My Dashboard control panel, please check your purchase receipt email to ensure that you purchased the “4U”, or trains the purchaser, registration form of our course or course bundle.

If instead you purchased the “4ANOTHER” registration form, this would appear on the purchase receipt, and you would have been sent an email with the subject line “Your Purchased Link(s) from Required Training Solutions” which contains a uniquely-coded hyperlink at the bottom of the email.  This is as designed – this registration form is meant for one person to pay and for another person to take the training.  You can still use this unique hyperlink to train yourself!  Please see the instructions in this section: “I bought course(s) for another person to train, but (now) I want to use the link to train myself.“

If you are the worker ready to train and someone else sent you a link, you may only need to click the link you were sent twice in a row.

This most commonly occurs when a student has trained with us previously, AND their device is currently logged in to our system, AND the student receives a new prepaid link for a new course to take.

In this circumstance, the pop-up instructions when clicking on the unique hyperlink inform the user that the first click of the link is logging them out, and they should click the unique hyperlink a second time to redeem the new course to their account.

If instead of clicking the link a second time, the user logs back in after the first click, they will not have redeemed their new course.  They simply need to repeat the 2 clicks process and complete the new course redemption as a Returning User.

Sometimes the screen will say “Showing # to # of # entries” on the My Courses tab, where the # is some number greater than zero, and yet the course itself is not visible.  In this case, the course is present, but only hidden from the display.

If you are using a desktop computer, expand your browser to full screen, and then scroll down as needed.

If you are using a mobile phone or a tablet, scroll down and/or turn the phone sideways (horizontally or Landscape orientation) to see the course:

Alternatively, you may also need to click a green plus (+) icon to expand and see the Launch Course link:

If you turn your device and the screen doesn’t change, see elsewhere in this FAQ “I’m training from a phone, but when I turn it sideways, the screen doesn’t change” on this page.

But if no course is present at all in the list, you will see the message “No data.” In this case, please contact us at (800) 806-4133 or via help@requiredtrainingsolutions.com with either your name and order number (if you bought for yourself) or link and name of your employer (if the course was purchased for you) and we will place you in the course right away.

Purchased a course or course bundle in the “4ANOTHER” person registration format, but now need to use the link to train yourself?  No problem!  This is easily done.

First of all, select the unique hyperlink that you would like to use for yourself.  Search the email of the email account used by the purchaser at checkout for a message with the subject “Your Purchased Links from Required Training Solutions“.  Please check Junk or Spam folders if this message does not appear in the Inbox of the purchaser’s account.  The unique hyperlink(s) appear at the very bottom of the Your Purchased Links email.  Screenshot:

Now with your trainee hat on, please click on this unique hyperlink twice.

The first click will log you out. Don’t log back in at this point, but instead click the unique hyperlink a second time as instructed in the pop-up message.  Screenshot:

If you’ve clicked the unique hyperlink a second time, you will be taken to the Redemption screen.  This looks a bit like the login screen, but will contain two login boxes instead of just one.  You have the option to redeem/attach the purchased course(s) to a new user account by using the New User box, or to an existing user account by using the Returning User box.  Whichever box you use, ensure that the “I am choosing to enroll” checkbox is checked enabling you to apply the purchased course(s) to your account.

If you are the administrator or purchaser for other people to train, such as an office manager or HR role, we recommend that you create a new personal account for your own training, such as using a personal email address.  This will enable you to access your training history and certificates independent of the enterprise account. So you would invent your new username and password in the New User box.  Screenshot:

If you are only managing training for yourself, and don’t plan on buying for another person to train this year, there’s no problem redeeming the link to your existing account, using the email address and password you created at the time of purchase, using the Returning User box.  Screenshot:

On a phone, the boxes will appear one per column, with Returning User above and New User below.  Screenshot:

Once logged in from the redemption screen, you will be taken to the My Courses tab of My Dashboard.  Click on the Launch Course link to start or return to the training when you are ready.

Don’t see the new course listed in your My Courses tab?

If you don’t see the new course listed under your My Courses tab, you may not have clicked the unique hyperlink twice, or may not have checked the redemption checkbox. No worries, simply repeat the instructions above using the Returning Users box for redemption and login, as you have now already registered your new user account.

See the course listed, but can’t see the Launch Course link?

If you are using a desktop computer, expand your browser to full screen, and then scroll down as needed.

If you are using a mobile phone or a tablet, scroll down and/or turn the phone sideways (horizontally or Landscape orientation) to see the course:

Alternatively, you may also need to click a green plus (+) icon to expand and see the Launch Course link:

If you turn your device and the screen doesn’t change, see elsewhere in this FAQ “I’m training from a phone, but when I turn it sideways, the screen doesn’t change” on this page.

But if no course is present at all in the list, you will see the message “No data.” In this case, please contact us at (800) 806-4133 or via help@requiredtrainingsolutions.com with either your name and order number (if you bought for yourself) or link and name of your employer (if the course was purchased for you) and we will place you in the course right away.

If you are training from a smartphone, you may have to scroll down and/or turn the phone sideways to see the course.

Alternatively, you may also need to click a green plus (+) icon to expand and see the Launch Course link:

If you turn your device and the screen doesn’t change, see elsewhere in this FAQ “I’m training from a phone, but when I turn it sideways, the screen doesn’t change” on this page.

Don’t worry.  There’s actually a reason for this.

Illiois licensees with multiple licenses renewing in the same calendar year do not have to take the sexual harassment prevention course more than once, which is why we don’t collect and print your license number on the certificate.  Dual-licensed folks can simply print off a second copy and fill it out for the second license and so on.

We recommend that you register using the same form of your name under which you achieved your license.  Didn’t do it that way? No worries, just go to your Profile tab of My Dashboard mid-course, make the necessary edits, and Save your new name before completing your course.  With any problems, contact us at help@requiredtrainingsolutions.com – we’re here to help.

Click here to open a new window containing your My Dashboard control panel, pointing to your My Courses tab.

Log in if necessary.  You should see the course listed on your My Courses tab.

Click “Launch Course” to return to your already-started and in-progress training course. Don’t worry, you won’t start the course over from the beginning!

The course will take you to the earliest lesson that wasn’t marked with the checkmark or “Understood” button, as the course thinks there’s something about that lesson that you want to review before moving forward.

If you are training from a smartphone, you may have to scroll down and/or turn the phone sideways to see the Launch Course command link.

Alternatively, you may also need to click a green plus (+) icon to expand and see the Launch Course link:

If you turn your device and the screen doesn’t change, see the FAQ “I’m training from a phone, but when I turn it sideways, the screen doesn’t change” elsewhere on this page.

We want to help!  Please reach out:

• email us at help@requiredtrainingsolutions.com
• call us on 800-806-4133.

If everyone is on other calls, please leave us a detailed voice message, we WILL respond.

• message us from any of our websites using the Contact Us form
• message us from any of our websites using the Report a Problem link from our Accessibility widget

(CTRL+U or click/tap on the little blue person in a circle in the right center of the screen, courtesy of our partners at UserWay)

We’re here to help.

In most Internet browsers, from the page you would like to bookmark, setting a bookmark is as easy as the keyboard combination Ctrl-D:  hold down the Ctrl button while you press D, then release.

The browser usually then asks you what you want to name the bookmark and any folder you want to store it in to stay organized.

In a Mac, click the url site address in the Safari address bar, then drag it to your Favorites bar just below.

We recommend you bookmark your My Courses tab of your My Dashboard control panel, so that if you have to leave the training, you can return to it later on. 

More info and screenshots can be found here:  https://mycomputerworks.com/how-to-bookmark-webpages-browser/

From within the course, in the green toolbar at the top right of the screen, click or tap on the icon on the farthest right that looks like a stack of pancakes.  It’s four horizontal white lines on a colored background, and if you are using a mouse, hovering over the icon will say “Show/hide”:

This is a toggle, so clicking or tapping it once will reveal the left sidebar, and clicking or tapping it a second time will hide the sidebar.

If you are on a mobile phone, you may need to hold your phone sideways to expand the visible area so that you can see content and sidebar at the same time:

If you turn your device and the screen doesn’t change, see elsewhere in this FAQ “I’m training from a phone, but when I turn it sideways, the screen doesn’t change” on this page.

From within the course, in the green toolbar at the top right of the screen, click or tap on the icon on the farthest right that looks like a stack of pancakes:

This is a toggle, so clicking or tapping it once will reveal the left sidebar, and clicking or tapping a second time will hide the sidebar.

After you have marked any introductory lesson(s) on the use of the left sidebar as Understood (check mark button), clicking or tapping on a lesson within the left sidebar will enable you to jump forward or back to that lesson. This enables you to scroll and click once rather than paging through lessons one-at-a-time.

To jump, reveal the left sidebar, then scroll down or up in the sidebar until you see the lesson or quiz you want to jump to. Click or tap the quiz or lesson in the left sidebar and you will jump to that spot in the course.

If you try to jump forward or backwards before you have marked these initial lessons as complete, you will get an error message.

Please ensure that you are checking off every lesson as Understood as you progress through the course, else you will have to go back again later!

Double vision??

Clicking or tapping the Understood or check mark button in the windowsill returns you to the top of the lesson in the reading pane.

You DON’T have to read the lesson again.  You may click or tap the Understood or check mark button, then, as soon as the four dots stop spinning, click the Next lesson button right away to move to the next lesson. Since the button is in the windowsill, there’s no need to re-scroll in the reading pane or review the lesson — unless you want to.

In the green header at the top of your training screen, there’s an icon that looks like the fuel gauge on a car dashboard.

This button will exit the course and return you to your My Courses tab of My Dashboard.

You don’t NEED to use the fuel gauge button to exit.  If you just walk away leaving the window open, and do not click or tap anything for approximately 10 minutes, the system will exit for you and return you to the My Courses tab of My Dashboard.

But for tidiness or to close the training screen, feel free to use the fuel gauge button to exit.

Note that you may receive browser error messages when you use the fuel gauge button – these messages are covered elsewhere in this FAQ.  Don’t worry – you won’t lose any data.  All that clicking and tapping is saving your place and your progress.  We can’t prevent the browser from giving you these messages, but we CAN reassure you that they are safe to ignore.

If you just see the four colored dots, either spinning or stuck, your browser page is very slow to load.  There can be several causes.

First, check your internet connection.  Will another web page load?  If not, your internet connection is the problem that must be resolved.  Check your ethernet or wifi connection or type and strength of cellular signal.  You may need to move to a different location with stronger signal, or renew your hotspot connection.

If the internet connection is fine, try reloading the course browser page.  In most browsers, “reload page” is a button up or near the url address bar with an icon that looks like an arrow in a circle.

If neither of the above resolves the problem, try clearing the browser cache.  The exact process to do this depends on the device and browser you are using:

• From a Windows 10 device:  Edge, Opera, IE 11, Firefox, or Chrome

Note that all the above instructions should start: “Go to the browser.  From there, … “

• From a Mac OS/OS X device: Chrome, Firefox, Safari, or Opera
• From an iPhone: Safari or Chrome
• From an iPad:  Safari
• From an Android device: Android browser or Chrome
• Kindle Fire 2nd generation and newer

After clearning the browser cache using one of the procedures above, close all open browser windows and restart the browser afresh.  Then return to your My Courses tab of My Dashboard and click Launch Course once again.

Finally, if none of the above steps resolves the problem, try from a different device or a different browser.  Hopefully one of these gives you a better experience.

This message appears if, when using certain browsers, you click on the icon that looks like the fuel gauge on a car dashboard in the green header at the top of your training screen.  This button exits the course and will ultimately return you to your My Courses tab of My Dashboard.

Your options when presented this message are usually LEAVE or CANCEL.

Feel free to select LEAVE.

Don’t worry – you won’t lose any data.  All that clicking and tapping you are performing in the course is saving your place and your progress.  We can’t prevent the browser from giving you messages like these, but we CAN reassure you that they are safe to ignore.

This message appears if, when using certain browsers, you click on the icon that looks like the fuel gauge on a car dashboard in the green header at the top of your training screen.  This button exits the course and will ultimately return you to your My Courses tab of My Dashboard.

Your options when presented this message are usually LEAVE THIS PAGE or STAY ON THIS PAGE.

Feel free to select LEAVE THIS PAGE.

Don’t worry – you won’t lose any data.  All that clicking and tapping you are performing in the course is saving your place and your progress.  We can’t prevent the browser from giving you messages like these, but we CAN reassure you that they are safe to ignore.

This message appears when you click the Next button, or try to jump forward using the left sidebar, without completing required content first. This usually only happens in the Introduction section of the course, when the basic navigation material is being presented.

Completing required content could include marking as Understood (check mark button)an important lesson, or completing a required quiz.

Ensure you’ve Marked every lesson as Understood (check mark button). Look for a Start Quiz button in the center bottom of the screen, or scroll down for more content or question choices, to complete whatever is required here, and then you can proceed without the message.

This message appears when the Next button is clicked before answering all questions on a quiz or exam.

Tap within the reading pane of the quiz and scroll down within the question screen to see if a Save Answer and/or Next Question button is offered:

Clicking Save Answer can present the Next Question button. If either of these messages appear, continue onward through all remaining question(s).

If neither button is offered, you are at the last question of the quiz/exam. When all quiz/exam questions have been answered, click Submit (gavel icon) in the center bottom of the screen to submit your answer choices.

Note that if you answered a question wrong and want to start the quiz over, you will still need to answer all the questions and Submit (gavel icon) the quiz in order to access the answers expalined screen with the Retake Quiz option. As getting only one or two questions wrong on some interim quizzes won’t trigger a Retake Quiz, please continue to choose answers for the remainder of the quiz.

First, please scroll down to see if the Next Question button is hidden. The button is usually below or to the right of any box giving immediate feedback on a given question’s correct answer:

If scrolling down does not reveal a Next Question button, you may have answered the final question of the quiz. In this case, a button marked Submit Quiz (with a gavel icon) will appear in the bottom center of the content window frame.

Click or tap on the gavel button to Submit your quiz, review your results, and proceed onward.

Want to change a quiz question answer?  If you haven’t already clicked “Save Answer”, simply click on the answer choice you want and then click “Save Answer”.  But if you’ve already saved the answer, it takes a few more clicks…

If you’ve already saved a wrong answer, click or tap to Submit the quiz with the wrong answer(s) using the “gavel” icon button, then from the bottom center of the answers explained screen, click or tap to Retake the Quiz using the arrow-in-a-circle icon button.  Yes, you’ll have to answer the correct questions over again, but in most cases you’ll receive the same questions in the same order, so the correct answers will be familiar.  Feel free to make notes from the answers explained screen if you like!  And regardless, don’t worry, nobody cares how many times you repeat a quiz.

Immediately after you Submit a quiz, you are taken to a screen that reviews the answers to the quiz: The answer you chose, the correct answer, and a short explanation for why the right answer is correct and the other answer choices are wrong.

If you did not get a passing score on the quiz, the Retake Quiz button will appear on this screen at the bottom center, within the content screen frame. On mobile and smaller screen devices, the Retake Quiz button will appear as an arrow curved in a circle.

If the Retake Quiz (arrow-in-a-circle) button does not appear on the answers review screen, you do not have to retake the quiz. Note however that if you have not Submitted your quiz, you will not see the answers reviewed. Click the Gavel icon in the bottom center to Submit a quiz and get to the answers reviewed screen.

It’s in the bottom center of the answers explained screen:

Immediately after you Submit a quiz, you are taken to a screen that reviews the answers to the quiz: The answer you chose, the correct answer, and a short explanation for why the right answer is correct and the other answer choices are wrong.

If you did not get a passing score on the quiz, the Retake Quiz button will appear on this screen at the bottom center, within the content screen frame. On mobile and smaller screen devices, the Retake Quiz button will appear as an arrow curved in a circle.

If the Retake Quiz button does not appear on the answers review screen, you do not have to retake the quiz. Note however that if you have not Submitted your quiz, you will not see the answers reviewed. Click the Gavel icon in the bottom center to Submit a quiz and get to the answers reviewed screen.

If you received this error message, the system is showing you haven’t done one or more of the following:

• marked all the content as Understood using the check mark button, including the feedback/evaluation screen and the final screen;
• spent the required amount of time with the content according to the course timer in the left sidebar;
• answered all the quiz questions, or answered enough correctly;

The box below “Not Allowed” will list any sections that haven’t been completed, and/or indicate if time is the cause for the message.

Here’s what needs to be done:

If content is called out, use the left sidebar to revisit skipped sections and use the Understood (checkmark) button once you have reviewed the content. As you do so, the open or half-circles in the left sidebar will turn to checked circles.  See more info on using the Left Sidebar elsewhere in this FAQ.

If time spent is the cause, use the time to review any sections you desire. You will need to click through the course (backwards or forwards is fine) at least once every ten minutes else the system will time you out and return you to the My Dashboard screen. Your time spent with the material up to the moment of the timeout will still be saved. Once you have one second more than the required minimum time spent, you may click “I’m All Done” and submit your course.

If quizzes are the cause, the easiest way to view a summary is to exit the course back to the My Courses tab using the “fuel gauge” icon, then click on the “Gradebook” link for the course (next to the Launch Course link). The Gradebook report summarizes lessons and quizzes by color. A yellow quiz needs attention – you may not have answered all the questions, or it may be as simple as clicking the Submit (gavel icon) at the end of the quiz.

For most courses, on the interim quizzes you can get one question wrong and not have to repeat the quiz. If the “Retake Quiz” button is NOT presented at the bottom of a quiz’s Answers Reviewed screen, you do not need to retake that quiz. For many courses, you must get 100% correct on the final exam to pass out of the course. No worries, all our courses are retest-until-pass! Simply review the answers as explained on the answer review screen, making notes if desired, then click the button at the bottom center of the review screen to Retake. On mobile devices, the Retake Quiz button looks like an arrow curved in a circle.

We want to help!  Please reach out:

• email us at help@requiredtrainingsolutions.com
• call us on 800-806-4133.

If everyone is on other calls, please leave us a detailed voice message, we WILL respond.

• message us from any of our websites using the Contact Us form
• message us from any of our websites using the Report a Problem link from our Accessibility widget

(CTRL+U or click/tap on the little blue person in a circle in the right center of the screen, courtesy of our partners at UserWay)

We’re here to help.

You access your certificate the instant you complete your course – no waiting for anyone to email you!  Your certificate(s) is/are presented in your Achievements tab of My Dashboard and should be downloaded and saved or printed or emailed as soon as they are earned.

Click or tap the link above to open your Achievements tab.  Scroll down below the Badges section to the Certificates section see the Certificate(s)  hyperlinked.  Depending on the course(s) you have taken, you may receive more than one certificate.

Click the linked course name(s) to download your certificate(s).

Navigate to the Downloads folder used by your browser.  Need help finding your Downloads folder?  See the FAQ elsewhere on this page.

Double-click on each file in turn to open your certificate(s) in Adobe Acrobat.

From the File menu, choose Print to print each certificate in turn.  Need help printing?  See the FAQ elsewhere on this page.

We recommend you distribute three copies of your certificate:  one to your immediate supervisor to let them know you finished the training, one to an HR representative for your company for inclusion in your personnel file, and one copy to keep at home in a safe place.

Please keep your certificates!  While we try to make things convenient for our users, and will keep data as long as possible, data privacy laws change and we are unlikely to be able to hold on to this data forever.

Please see the links below for finding the downloads folder on the device you are using to download your certificates.  Links open in a new window.

• Desktop computer
• Phone (iPhone or Android)
• iPad

Your certificate(s) is/are presented in your Achievements tab of My Dashboard and can be downloaded and saved or printed or emailed at your convenience, day or night.

Click or tap the link above to open your Achievements tab.  Scroll down below the Badges section to the Certificates section see the Certificate(s)  hyperlinked.  Depending on the course(s) you have taken, you may receive more than one certificate.

Click the linked course name(s) to download your certificate(s).

Navigate to the Downloads folder used by your browser.  Need help finding your Downloads folder?  See the FAQ elsewhere on this page.

Double-click on each file in turn to open your certificate(s) in Adobe Acrobat.

From the File menu, choose Print to print each certificate in turn.  Need help printing?  See the FAQ elsewhere on this page.

We recommend you distribute three copies of your certificate:  one to your immediate supervisor to let them know you finished the training, one to an HR representative for your company for inclusion in your personnel file, and one copy to keep at home in a safe place.

Please keep your certificates!  While we try to make things convenient for our users, and will keep data as long as possible, data privacy laws change and we are unlikely to be able to hold on to this data forever.

Think you’ve finished the course but can’t find or get to your certificate?

First, check your Achievements tab of My Dashboard. Scroll down below the Badges section to the Certificates section see if any Certificate(s) are hyperlinked. Depending on the course(s) you have taken, you may receive more than one certificate.

Nothing in the Achievements tab?  Next, check your My Courses tab to see if the course is still listed as “In Progress”. If it is, use the “Launch Course” link to return to the course and click the “I’m All Done” button in the green stripe at the top of the training screen to submit your course for evaluation.

If after clicking the “I’m All Done” you receive an error message stating “NOT ALLOWED”, the system is showing you haven’t done one or more of the following:

• marked all the content as Understood using the check mark button, including the feedback/evaluation screen and the final screen;
• spent the required amount of time with the content according to the course timer in the left sidebar;
• answered all the quiz questions, or answered enough correctly;

The box below “Not Allowed” will list any sections that haven’t been completed, and/or indicate if time is the cause for the message.

Here’s what needs to be done:

If content is called out, use the left sidebar to revisit skipped sections and use the Understood (checkmark) button once you have reviewed the content. As you do so, the open or half-circles in the left sidebar will turn to checked circles.  See more info on using the Left Sidebar elsewhere in this FAQ.

If time spent is the cause, use the time to review any sections you desire. You will need to click through the course (backwards or forwards is fine) at least once every ten minutes else the system will time you out and return you to the My Dashboard screen. Your time spent with the material up to the moment of the timeout will still be saved. Once you have one second more than the required minimum time spent, you may click “I’m All Done” and submit your course.

If quizzes are the cause, the easiest way to view a summary is to exit the course back to the My Courses tab using the “fuel gauge” icon, then click on the “Gradebook” link for the course (next to the Launch Course link). The Gradebook report summarizes lessons and quizzes by color. A yellow quiz needs attention – you may not have answered all the questions, or it may be as simple as clicking the Submit (gavel icon) at the end of the quiz.

For most courses, on the interim quizzes you can get one question wrong and not have to repeat the quiz. If the “Retake Quiz” button is NOT presented at the bottom of a quiz’s Answers Reviewed screen, you do not need to retake that quiz. For many courses, you must get 100% correct on the final exam to pass out of the course. No worries, all our courses are retest-until-pass! Simply review the answers as explained on the answer review screen, making notes if desired, then click the button at the bottom center of the review screen to Retake. On mobile devices, the Retake Quiz button looks like an arrow curved in a circle.

After you have downloaded your PDF certificate, navigate to the downloads folder and double-click to open the Adobe Acrobat document.  Chose File > Print from the Acrobat menu to send your certificate to the printer.

Now, troubleshooting printing problems is difficult because each printer can have a different menu. Having said this, the most common cause of printing problems with certificates is an orientation mismatch. When this happens, the certificate will print with the right-hand side cut off, as if the certificate is running off the edge of the paper.

In this case, please look for print options in the File > Print screen such as “Fit“, “Auto” Orientation, or “Landscape“. Try each one in turn until your certificate(s) print(s) correctly.  Here’s one example of where these options can appear:

We do everything we can to try to make it so!

For California, see this link.

For Illinois, see this link.

All Required Training Solutions certificates have a code number at the bottom left:

Under our Support menu in the menu bar on our sites, we offer a certificate validator.

Enter the code number from any of our certificates into the certificate validator to confirm the name of the person the certificate was awarded to, the course the certificate was awarded for, and the date of certificate award.

Our certificates are dated using the Universal Time Zone. If you have any questions regarding one of our certificates, please don’t hesitate to contact us at help@requiredtrainingsolutions.com or call us on (800) 806-4133.

Don’t worry.  There’s actually a reason for this.

Illiois licensees with multiple licenses renewing in the same calendar year do not have to take the sexual harassment prevention course more than once, which is why we don’t collect and print your license number on the certificate.  Dual-licensed folks can simply print off a second copy and fill it out for the second license and so on.

We recommend that you register using the same form of your name under which you achieved your license.  Didn’t do it that way? No worries, just go to your Profile tab of My Dashboard mid-course, make the necessary edits, and Save your new name before completing your course.  With any problems, contact us at help@requiredtrainingsolutions.com – we’re here to help.

We also recommend that, when you write your license number on your certificate, you fill in the address the State has on file for your license, unless you are changing your address at renewal time.  This seems to help them out when renewing your license.

At Required Training Solutions, we are only accredited by the states in which we offer Continuing Education.  We do not maintain other accreditations.

Specifically, Illinois Required Training Solutions is licensed by the Illinois Department of Financial and Professional Regulation (IDFPR).  No other accreditation(s) is/are known or claimed.  See https://illinoisreq.com/one-ce-hour-sexual-harassment-prevention-training-il-license-renews-thisq/#onlyidfpraccredited

Similarly, California Required Training Solutions is licensed only by the California Dental Board.  No other accreditation(s) is/are known or claimed.

Feel free to contact your professional organization to ask about reciprocal recognition of credits required or recognized by your state licensing entity.

We want to help!  Please reach out:

• email us at help@requiredtrainingsolutions.com
• call us on 800-806-4133.

If everyone is on other calls, please leave us a detailed voice message, we WILL respond.

• message us from any of our websites using the Contact Us form
• message us from any of our websites using the Report a Problem link from our Accessibility widget

(CTRL+U or click/tap on the little blue person in a circle in the right center of the screen, courtesy of our partners at UserWay)

We’re here to help.

Please contact us.  Yours might be the request that changes our decision on what types of methods we can support.

In Illinois, by law we’re not allowed to discount Continuing Education courses, so sorry for that one.  We lowered the price for everyone as much as we could!

For all other states and products, it’s worth checking Google to see if we have a promotion running currently.  You can try any number of codes one at a time in the shopping cart to see what’s the best available. 

We have a lot of the foreign countries “Turned off” on our online storefront because our credit card processor is performing ZIP code validation, and foreign countries don’t have ZIP codes. If you have a credit card with a US billing address, please go ahead and use that.  We don’t send you anything in the mail!

If you need one of our courses to keep a professional license valid and you’re overseas and stuck, please contact us.  We’d like to see what we can do to help.

We want to help!  Please reach out:

• email us at help@requiredtrainingsolutions.com
• call us on 800-806-4133.

If everyone is on other calls, please leave us a detailed voice message, we WILL respond.

• message us from any of our websites using the Contact Us form
• message us from any of our websites using the Report a Problem link from our Accessibility widget

(CTRL+U or click/tap on the little blue person in a circle in the right center of the screen, courtesy of our partners at UserWay)

We’re here to help.

First of all, please contact us right away!  Current courses that have not been started are fully refundable and fully transferable.  Please note that our Cancellations and Refunds policy in our Terms and Conditions require that you contact us before initiating any dispute with your credit card or bank.  We are so much faster and easier to deal with than they are, you’ll be glad you reached out to us first.

If it’s a question of you bought the wrong course, we’re more than happy to switch you into the right one or, if the price is different, refund in full and send you a link to repurchase.

As time passes, some courses can no longer be offered.  This may be due to changes in the law, or licensing requirements, or we just wrote a better course.  In these cases we will upgrade your unstarted course(s) or unused purchased course/bundle links free of charge to the latest and greatest version of the course, even if the price increased.  Once a course has been upgraded, it remains fully transferable but is no longer refundable.  Most of our courses remain active between one and two calendar years, and this is normally reflected within the course title.

Please contact us if you have any questions.

We want to help!  Please reach out:

• email us at help@requiredtrainingsolutions.com
• call us on 800-806-4133.

If everyone is on other calls, please leave us a detailed voice message, we WILL respond.

• message us from any of our websites using the Contact Us form
• message us from any of our websites using the Report a Problem link from our Accessibility widget

(CTRL+U or click/tap on the little blue person in a circle in the right center of the screen, courtesy of our partners at UserWay)

We’re here to help.

The progress of your students can be seen using the HR Manager tab of your My Dashboard control panel.  Ensure that you have logged in to the portal using the username or email address you used when completing the purchase!

Each course that you have purchased will be listed together with its status.  “Not Used” means that the course has not been redeemed by a student to their student account.  A student’s name listed means that they have redeemed that course, so the unique hyperlink will now show this if it is clicked again.  You will see if the student has started the training, and if they have successfully completed the training, you will be able to download a copy of their certificate of completion.

Please contact us if you have any questions.

The number and course type of unused links can be seen using the HR Manager tab of your My Dashboard control panel.  Ensure that you have logged in to the portal using the username or email address you used when completing the retail purchase.

Each course that you have purchased will be listed in the HR Manager tab together with its status.  Clicking on column headers will sort by the column’s criteria.  “Not Used” in the “Used By” column means that the course has not been redeemed by a student to their student account.

Want to distribute an unused link to an employee?  See this item on turning a unique code into a hyperlink for distribution and this item for suggested distribution wording.

Please contact us if you have any questions.  For example, if you ended up with a mix of course types that doesn’t work for your present needs, we can swap them out.  We want to help.

The progress of your students can be seen using the HR Manager tab of your My Dashboard control panel.  (Please ensure that you have logged in to the portal using the username or email address you used when completing the purchase.)

Each course that you have purchased will be listed together with its status.  “Not Used” means that the course has not been redeemed by a student to their student account.  If you feel that this link has not already been distributed, or the initial link recipient is no longer with your organization, you may want to distribute this link again to a different individual in order to use up the prepaid course.

Look for the code in the Reference Code column and copy the entire code.  Remember, leaving out any letters or numbers renders the code unusable!

To turn any Reference Code that is listed in the HR Manager tab as Not Used into a distributable hyperlink, simply add the text below to the start of the code, and like magic, it becomes a hyperlink:

https://requiredtrainingsolutions.com/student-registration/?reference=

Paste the full url into an email or a text to your recipient asking them to complete the training.  If you’d like to include or attach full instructions, please see our suggested sample verbiage here.

Please contact us if you have any questions.

We want to help!  Please reach out:

• email us at help@requiredtrainingsolutions.com
• call us on 800-806-4133.

If everyone is on other calls, please leave us a detailed voice message, we WILL respond.

• message us from any of our websites using the Contact Us form
• message us from any of our websites using the Report a Problem link from our Accessibility widget

(CTRL+U or click/tap on the little blue person in a circle in the right center of the screen, courtesy of our partners at UserWay)

We’re here to help.