TrafficGuard tracking pixel

Technical Help | F.A.Q.

Here are the answers to some common questions about using our site.

Choosing a Course or Course Bundle

I'm in California. How do I know what course I need to take?

Please see this information on who is a Supervisor versus who is a non-Supervisor under California SB-1343.

California dentists, hygienists, and other licensed California dental professionals will want to consider our courses with Continuing Education credit that meet the California Dental Board’s requirements at the same time.

I'm in Illinois. How do I know which course(s) I must take?

Professionals licensed by the IDFPR will want to consider our courses with Continuing Education credit that meet the IDPFR’s Continuing Education (CE) 1-hr Sexual Harassment Prevention Training requirement.

People who work in businesses that serve alcohol or food that is ready-to-eat must take the specialized bar/restaurant training course under Illinois SB-75.

Workers within the City of Chicago need to take both Bystander Intervention training AND sexual harassment prevention training.  Supervisors need two hours of SHPT, where non-supervisory personnel only need one hour.  Our Chicago City bundles are coming online now, see them here.

Outside the City of Chicago, but still in Illinois, and not in one of the categories above?  You get to take the state minimum course, found here.

Can I buy a course for someone else to train?

Absolutely yes you can.  Almost all of our courses are offered in a form of registration so that one person can use a credit card and another person actually takes the course.  Both people must have their own unique email address and both must create and use different user profiles.  Look for our “FOR YOUR STAFF” products in each of the state and course subject combinations.

There’s a short video showing how our course registrations work here.

Can someone else use their credit card for my course?

Absolutely yes they can.  Almost all of our courses are offered in a form of registration so that one person can use a credit card and another person actually takes the course.  Both people must have their own unique email address and both must create and use different user profiles.  Look for our “FOR YOUR STAFF” products in each of the state and course subject combinations.

There’s a short video showing how our course registrations work here.

Can I buy for the whole office and get their certificates?

Absolutely yes you can.  Almost all of our courses are offered in a form of registration so that one person can use a credit card and one or more other people actually take the course.  Everyone must have their own unique email address and must create and use different user profiles.  The purchaser of training gets access to the “HR Manager” tab in the My Dashboard control panel of their account which shows who has started which course and, when completed, links to download certificates earned.  Look for the “FOR YOUR STAFF” products in each of the state and course subject combinations.

There’s a short video showing how our course registrations work here.

How do I train workers without email?

There are several solutions to this common problem.  To choose the best solution, it helps to know what we use the email address for.

The student’s email address is used to do several things:

  • It serves as a unique identifier for the student
  • It allows the student to receive instructions and the link to attach their course to their user account and start their training.
  • It allows the student to reset their password if they forget what it was
  • It allows them to send their certificate to others upon completion of the training

The simplest option is to set the student up with a free email account for the duration of the training, for example gmail.  There are many such services available, and the person can access webmail from any internet-connected device, including a phone browser.  This is an entirely reasonable option that puts minimal burden on the purchasing administrator.

Some people who are resistant to email do have smartphones on which they can receive a text and use a browser.  In this case, if you as the purchaser can copy the purchased link into a text and send it to them, the student can register using any unique email address, whether the email actually works or not.  As long as the student doesn’t forget their password, they can train all the way up to earning their certificate without issue.  And as the purchaser, you can download students’ certificates using the “HR Manager” tab function.  If you choose to go this route, and the student forgets their password, please have them call us on (800) 806-4133 for a password reset.

A final alternative is to have us create a forwarding email address for them.  We can set up an email address that will forward to an administrator’s email in the event of a password reset.  The student still won’t have access to the email account, but at minimum you’ll know that there is a message that needs to get to them.  We have found, however, that this quickly gets confusing, especially for administrators with lots of staff.

 

Why can't I buy a certain course or bundle for a Supervisor in Spanish?

Since 2018 when we launched this business, we’ve never sold one, so we stopped building them!  We think that the language requirements to become a supervisor in the USA generally require English competency to the point that supervisors prefer to take their training in English, but that’s just a guess.  We love to build courses that people will actually use, so if you need them, please reach out to trainer@requiredtrainingsolutions.com and we’ll see if we can work to your timeline.

 

Why can't I buy a certain Continuing Education course or bundle in Spanish?

This is usually because the State doesn’t want us to.  Some states justify these regulations by saying that they ensure professionals who speak and understand English well.  Under the terms of our CE provider/sponsor licenses, we have to follow their lead. 

 

I have other questions I don't see answered here.

We want to help!  Please reach out:

If everyone is on other calls, please leave us a detailed voice message, we WILL respond.

  • message us from any of our websites using the Contact Us form
  • message us from any of our websites using the Report a Problem link from our Accessibility widget

(CTRL+U or click/tap on the little blue person in a circle in the right center of the screen, courtesy of our partners at UserWay)

We’re here to help.

Starting the Training

I'm training from a phone, but when I turn it sideways, the screen doesn't change.

If you turn your phone, and the screen doesn’t change, the orientation may be locked.

For assistance releasing the orientation lock on an iPhone: see this video (link opens in new window) https://www.youtube.com/watch?v=Pt34c-jcJ7A

For assistance releasing the orientation lock on an Android phone: see this video (link opens in new window)  https://www.youtube.com/watch?v=aFNMh8tafus

You will want the orientation unlocked to be able to make best use of a small screen during our trainings.

I purchased training for myself. How do I start my course?

If you purchased a “4U” or “Train Yourself” product, click here to open a new window containing your My Dashboard control panel, pointing to your My Courses tab.

If instead you bought the “For Your Staff” training and you as the purchaser are training yourself, please see elsewhere in this FAQ under “I purchased for others.  How do I get them started?

Log in if necessary.  You will see the course listed on your My Courses tab.  Click “Launch Course” to start the training.

If you are training from a smartphone, you may have to scroll down and/or turn the phone sideways to see the course.

Required Training Solutions start my training

Alternatively, you may also need to click a green plus (+) icon to expand and see the Launch Course link:

Required Training Solutions start my trainingRequired Training Solutions start my training

If you turn your device and the screen doesn’t change, see elsewhere in this FAQ “I’m training from a phone, but when I turn it sideways, the screen doesn’t change” on this page.

I purchased for others. How do I get them started?

If you are training others (for example, your office), after completing the purchase, please follow the steps that are listed below.  However, know that there’s a short video of how the process works here:

Go to the email account used for the purchase.

Look for an email message with the subject line Your Purchased Links for Training from Required Training Solutions.

That email contains uniquely coded hyperlinks which you will forward, one at a time, to each person you would like to train, by course/bundle, role and language of training.  One link trains one person.

To forward, one at a time, right-click on each link in turn and choose Copy Hyperlink (or Copy Link). This will help to avoid cutting off any part of the unique code.

Next, create a new email and paste the link in the body of the email.

Making sure that you’re sending the right course/bundle to the right employee, address the email in the “To” box.

Add a message to your employee in the body of the email asking them to take the course.

Want suggested wording? See this document for California workers or this document for Illinois workers (links will download a PDF in a new window).  Feel free to attach this document to your own email message or copy/paste/edit the wording and make it your own.

Hit Send, and your part is now done!

When the other person clicks the link from their phone, tablet, laptop, or desktop, they will be taken to the training web site.

If this person has trained with us before, or clicks on the link from shared equipment, they will receive a pop-up message logging out any prior user (to avoid confusion).  The pop-up message tells people to click their link a second time:

Required Training Solutions redeeming a course, returning user

This second click on the unique hyperlink takes the trainee to the redemption/enrollment screen.  If the trainee is new to our system, they register.  If they are a returning user, having trained with us before, they redeem the new course to their account:

They will enter their name as they would like it to appear on their certificate, their email address, and choose a username and password.

Having completed self-registration or login, your employee is presented the My Courses tab of their My Dashboard, where the course you have purchased for them is waiting.  The hyperlink to start training is entitled Launch Course.

After forwarding the links to your staff, you may use the purchase account userID and password to access the My Dashboard portal.  The tab on the right side entitled “HR Manager” allows you to see which students have registered using which links, their progress in the course, and once they have finished you will be able to download a copy of their certificate.

I can't see my course listed on the My Courses tab of My Dashboard

This most commonly occurs when a student has trained with us previously, AND their device is currently logged in to our system, AND the student receives a new prepaid link for a new course to take.

In this circumstance, the pop-up instructions when clicking on the hyperlink inform the user that the first click of the link is logging them out, and they should click the hyperlink a second time to redeem the new course to their account.

If instead of clicking the link a second time, the user logs back in after the first click, they will not have redeemed their new course.  They simply need to repeat the 2 clicks process and complete the new course redemption as a Returning User.

Sometimes the screen will say “Showing # to # of # entries” on the My Courses tab, where the # is some number greater than zero, and yet the course itself is not visible.  In this case, the course is present, but only hidden from the display.

If you are using a desktop computer, expand your browser to full screen, and then scroll down as needed.

If you are using a mobile phone or a tablet, scroll down and/or turn the phone sideways (horizontally or Landscape orientation) to see the course:

Required Training Solutions start my training

Alternatively, you may also need to click a green plus (+) icon to expand and see the Launch Course link:

Required Training Solutions start my trainingRequired Training Solutions start my training

If you turn your device and the screen doesn’t change, see elsewhere in this FAQ “I’m training from a phone, but when I turn it sideways, the screen doesn’t change” on this page.

But if no course is present at all in the list, you will see the message “No data.” In this case, please contact us at (800) 806-4133 or via help@requiredtrainingsolutions.com with either your name and order number (if you bought for yourself) or link and name of your employer (if the course was purchased for you) and we will place you in the course right away.

I can see the course listed on My Courses, but I can't see a Launch Course link

If you are training from a smartphone, you may have to scroll down and/or turn the phone sideways to see the course.

Required Training Solutions start my training

Alternatively, you may also need to click a green plus (+) icon to expand and see the Launch Course link:

Required Training Solutions start my trainingRequired Training Solutions start my training

If you turn your device and the screen doesn’t change, see elsewhere in this FAQ “I’m training from a phone, but when I turn it sideways, the screen doesn’t change” on this page.

I'm worried because I wasn't asked for my professional license number when I registered.

Don’t worry.  There’s actually a reason for this.

Illiois licensees with multiple licenses renewing in the same calendar year do not have to take the sexual harassment prevention course more than once, which is why we don’t collect and print your license number on the certificate.  Dual-licensed folks can simply print off a second copy and fill it out for the second license and so on.

We recommend that you register using the same form of your name under which you achieved your license.  Didn’t do it that way? No worries, just go to your Profile tab of My Dashboard mid-course, make the necessary edits, and Save your new name before completing your course.  With any problems, contact us at help@requiredtrainingsolutions.com – we’re here to help.

My window closed. How do I get back to the training??

Click here to open a new window containing your My Dashboard control panel, pointing to your My Courses tab.

Log in if necessary.  You should see the course listed on your My Courses tab.

Click “Launch Course” to return to your already-started and in-progress training course. Don’t worry, you won’t start the course over from the beginning!

The course will take you to the earliest lesson that wasn’t marked with the checkmark or “Understood” button, as the course thinks there’s something about that lesson that you want to review before moving forward.

If you are training from a smartphone, you may have to scroll down and/or turn the phone sideways to see the Launch Course command link.

Required Training Solutions start my training

Alternatively, you may also need to click a green plus (+) icon to expand and see the Launch Course link:

Required Training Solutions start my training

Required Training Solutions start my trainingRequired Training Solutions start my training

If you turn your device and the screen doesn’t change, see the FAQ “I’m training from a phone, but when I turn it sideways, the screen doesn’t change” elsewhere on this page.

I have other questions I don't see answered here.

We want to help!  Please reach out:

If everyone is on other calls, please leave us a detailed voice message, we WILL respond.

  • message us from any of our websites using the Contact Us form
  • message us from any of our websites using the Report a Problem link from our Accessibility widget

(CTRL+U or click/tap on the little blue person in a circle in the right center of the screen, courtesy of our partners at UserWay)

We’re here to help.

Mid-course Technical Help

Left Sidebar? I can't see a Left Sidebar

From within the course, in the green toolbar at the top right of the screen, click or tap on the icon on the farthest right that looks like a stack of pancakes.  It’s four horizontal white lines on a colored background, and if you are using a mouse, hovering over the icon will say “Show/hide”:

The Show/Hide Sidebar button (stack of pancakes)

This is a toggle, so clicking or tapping it once will reveal the left sidebar, and clicking or tapping it a second time will hide the sidebar.

If you are on a mobile phone, you may need to hold your phone sideways to expand the visible area so that you can see content and sidebar at the same time:

the left sidebar from a phone

If you turn your device and the screen doesn’t change, see elsewhere in this FAQ “I’m training from a phone, but when I turn it sideways, the screen doesn’t change” on this page.

How do I get that Left Sidebar back again?

From within the course, in the green toolbar at the top right of the screen, click or tap on the icon on the farthest right that looks like a stack of pancakes:

The Show/Hide Sidebar button (stack of pancakes)

This is a toggle, so clicking or tapping it once will reveal the left sidebar, and clicking or tapping a second time will hide the sidebar.

How can I jump forward or backward without paging through every lesson individually?

After you have marked any introductory lesson(s) on the use of the left sidebar as Understood (check mark button), clicking or tapping on a lesson within the left sidebar will enable you to jump forward or back to that lesson. This enables you to scroll and click once rather than paging through lessons one-at-a-time.

To jump, reveal the left sidebar, then scroll down or up in the sidebar until you see the lesson or quiz you want to jump to. Click or tap the quiz or lesson in the left sidebar and you will jump to that spot in the course.

If you try to jump forward or backwards before you have marked these initial lessons as complete, you will get an error message.

Please ensure that you are checking off every lesson as Understood as you progress through the course, else you will have to go back again later!

Why does it seem like I am seeing every lesson twice?

Double vision??

Clicking or tapping the Understood or check mark button in the windowsill returns you to the top of the lesson in the reading pane.

You DON’T have to read the lesson again.  You may click or tap the Understood or check mark button, then, as soon as the four dots stop spinning, click the Next lesson button right away to move to the next lesson. Since the button is in the windowsill, there’s no need to re-scroll in the reading pane or review the lesson — unless you want to.

I'm getting a message that says LOCKED.

This message appears when you click the Next button, or try to jump forward using the left sidebar, without completing required content first. This usually only happens in the Introduction section of the course, when the basic navigation material is being presented.

Completing required content could include marking as Understood (check mark button)an important lesson, or completing a required quiz.

Ensure you’ve Marked every lesson as Understood (check mark button). Look for a Start Quiz button in the center bottom of the screen, or scroll down for more content or question choices, to complete whatever is required here, and then you can proceed without the message.

I'm being asked ARE YOU SURE? Stay on Quiz / Leave Now

This message appears when the Next button is clicked before answering all questions on a quiz or exam.

Tap within the reading pane of the quiz and scroll down within the question screen to see if a Save Answer and/or Next Question button is offered:

graphical user interface, text, application, email

Clicking Save Answer can present the Next Question button. If either of these messages appear, continue onward through all remaining question(s).

If neither button is offered, you are at the last question of the quiz/exam. When all quiz/exam questions have been answered, click Submit (gavel icon) in the center bottom of the screen to submit your answer choices.

Note that if you answered a question wrong and want to start the quiz over, you will still need to answer all the questions and Submit (gavel icon) the quiz in order to access the answers expalined screen with the Retake Quiz option. As getting only one or two questions wrong on some interim quizzes won’t trigger a Retake Quiz, please continue to choose answers for the remainder of the quiz.

I'm on a quiz question with no Next Question button.

First, please scroll down to see if the Next Question button is hidden. The button is usually below or to the right of any box giving immediate feedback on a given question’s correct answer:

graphical user interface, text, application, email 

If scrolling down does not reveal a Next Question button, you may have answered the final question of the quiz. In this case, a button marked Submit Quiz (with a gavel icon) will appear in the bottom center of the content window frame.

Click or tap on the gavel button to Submit your quiz, review your results, and proceed onward.

Remind me where to find that Retake Quiz button again?

It’s in the bottom center of the answers explained screen:

 

graphical user interface, text, application, email

 

Immediately after you Submit a quiz, you are taken to a screen that reviews the answers to the quiz: The answer you chose, the correct answer, and a short explanation for why the right answer is correct and the other answer choices are wrong.

If you did not get a passing score on the quiz, the Retake Quiz button will appear on this screen at the bottom center, within the content screen frame. On mobile and smaller screen devices, the Retake Quiz button will appear as an arrow curved in a circle.

If the Retake Quiz button does not appear on the answers review screen, you do not have to retake the quiz. Note however that if you have not Submitted your quiz, you will not see the answers reviewed. Click the Gavel icon in the bottom center to Submit a quiz and get to the answers reviewed screen.

I think I've finished the course, but clicking I'M ALL DONE is telling me NOT ALLOWED.

If you received this error message, the system is showing you haven’t done one or more of the following:

  • marked all the content as Understood using the check mark button, including the feedback/evaluation screen and the final screen;
  • spent the required amount of time with the content according to the course timer in the left sidebar;
  • answered all the quiz questions, or answered enough correctly;

The box below “Not Allowed” will list any sections that haven’t been completed, and/or indicate if time is the cause for the message.

Here’s what needs to be done:

If content is called out, use the left sidebar to revisit skipped sections and use the Understood (checkmark) button once you have reviewed the content. As you do so, the open or half-circles in the left sidebar will turn to checked circles.  See more info on using the Left Sidebar elsewhere in this FAQ.

If time spent is the cause, use the time to review any sections you desire. You will need to click through the course (backwards or forwards is fine) at least once every ten minutes else the system will time you out and return you to the My Dashboard screen. Your time spent with the material up to the moment of the timeout will still be saved. Once you have one second more than the required minimum time spent, you may click “I’m All Done” and submit your course.

If quizzes are the cause, the easiest way to view a summary is to exit the course back to the My Courses tab using the “fuel gauge” icon, then click on the “Gradebook” link for the course (next to the Launch Course link). The Gradebook report summarizes lessons and quizzes by color. A yellow quiz needs attention – you may not have answered all the questions, or it may be as simple as clicking the Submit (gavel icon) at the end of the quiz.

For most courses, on the interim quizzes you can get one question wrong and not have to repeat the quiz. If the “Retake Quiz” button is NOT presented at the bottom of a quiz’s Answers Reviewed screen, you do not need to retake that quiz. For many courses, you must get 100% correct on the final exam to pass out of the course. No worries, all our courses are retest-until-pass! Simply review the answers as explained on the answer review screen, making notes if desired, then click the button at the bottom center of the review screen to Retake. On mobile devices, the Retake Quiz button looks like an arrow curved in a circle.

graphical user interface, text, application, email

I have other questions I don't see answered here.

We want to help!  Please reach out:

If everyone is on other calls, please leave us a detailed voice message, we WILL respond.

  • message us from any of our websites using the Contact Us form
  • message us from any of our websites using the Report a Problem link from our Accessibility widget

(CTRL+U or click/tap on the little blue person in a circle in the right center of the screen, courtesy of our partners at UserWay)

We’re here to help.

Completing Courses and Certificates

When do I receive my certificate?

You access your certificate the instant you complete your course – no waiting for anyone to email you!  Your certificate(s) is/are presented in your Achievements tab of My Dashboard and should be downloaded and saved or printed or emailed as soon as they are earned.

Click or tap the link above to open your Achievements tab.  Scroll down below the Badges section to the Certificates section see the Certificate(s)  hyperlinked.  Depending on the course(s) you have taken, you may receive more than one certificate.

Click the linked course name(s) to download your certificate(s).

Navigate to the Downloads folder used by your browser.  Need help finding your Downloads folder?  See the FAQ elsewhere on this page.

Double-click on each file in turn to open your certificate(s) in Adobe Acrobat.

From the File menu, choose Print to print each certificate in turn.  Need help printing?  See the FAQ elsewhere on this page.

We recommend you distribute three copies of your certificate:  one to your immediate supervisor to let them know you finished the training, one to an HR representative for your company for inclusion in your personnel file, and one copy to keep at home in a safe place.

Please keep your certificates!  While we try to make things convenient for our users, and will keep data as long as possible, data privacy laws change and we are unlikely to be able to hold on to this data forever.

Downloads folder?? Where's my Downloads folder?

Please see the links below for finding the downloads folder on the device you are using to download your certificates.  Links open in a new window.

How do I get another copy of my certificate?

Your certificate(s) is/are presented in your Achievements tab of My Dashboard and can be downloaded and saved or printed or emailed at your convenience, day or night.

Click or tap the link above to open your Achievements tab.  Scroll down below the Badges section to the Certificates section see the Certificate(s)  hyperlinked.  Depending on the course(s) you have taken, you may receive more than one certificate.

Click the linked course name(s) to download your certificate(s).

Navigate to the Downloads folder used by your browser.  Need help finding your Downloads folder?  See the FAQ elsewhere on this page.

Double-click on each file in turn to open your certificate(s) in Adobe Acrobat.

From the File menu, choose Print to print each certificate in turn.  Need help printing?  See the FAQ elsewhere on this page.

We recommend you distribute three copies of your certificate:  one to your immediate supervisor to let them know you finished the training, one to an HR representative for your company for inclusion in your personnel file, and one copy to keep at home in a safe place.

Please keep your certificates!  While we try to make things convenient for our users, and will keep data as long as possible, data privacy laws change and we are unlikely to be able to hold on to this data forever.

I think I've finished the course, but I can't find my certificate.

Think you’ve finished the course but can’t find or get to your certificate?

First, check your Achievements tab of My Dashboard. Scroll down below the Badges section to the Certificates section see if any Certificate(s) are hyperlinked. Depending on the course(s) you have taken, you may receive more than one certificate.

Nothing in the Achievements tab?  Next, check your My Courses tab to see if the course is still listed as “In Progress”. If it is, use the “Launch Course” link to return to the course and click the “I’m All Done” button in the green stripe at the top of the training screen to submit your course for evaluation.

If after clicking the “I’m All Done” you receive an error message stating “NOT ALLOWED”, the system is showing you haven’t done one or more of the following:

  • marked all the content as Understood using the check mark button, including the feedback/evaluation screen and the final screen;
  • spent the required amount of time with the content according to the course timer in the left sidebar;
  • answered all the quiz questions, or answered enough correctly;

The box below “Not Allowed” will list any sections that haven’t been completed, and/or indicate if time is the cause for the message.

Here’s what needs to be done:

If content is called out, use the left sidebar to revisit skipped sections and use the Understood (checkmark) button once you have reviewed the content. As you do so, the open or half-circles in the left sidebar will turn to checked circles.  See more info on using the Left Sidebar elsewhere in this FAQ.

If time spent is the cause, use the time to review any sections you desire. You will need to click through the course (backwards or forwards is fine) at least once every ten minutes else the system will time you out and return you to the My Dashboard screen. Your time spent with the material up to the moment of the timeout will still be saved. Once you have one second more than the required minimum time spent, you may click “I’m All Done” and submit your course.

If quizzes are the cause, the easiest way to view a summary is to exit the course back to the My Courses tab using the “fuel gauge” icon, then click on the “Gradebook” link for the course (next to the Launch Course link). The Gradebook report summarizes lessons and quizzes by color. A yellow quiz needs attention – you may not have answered all the questions, or it may be as simple as clicking the Submit (gavel icon) at the end of the quiz.

For most courses, on the interim quizzes you can get one question wrong and not have to repeat the quiz. If the “Retake Quiz” button is NOT presented at the bottom of a quiz’s Answers Reviewed screen, you do not need to retake that quiz. For many courses, you must get 100% correct on the final exam to pass out of the course. No worries, all our courses are retest-until-pass! Simply review the answers as explained on the answer review screen, making notes if desired, then click the button at the bottom center of the review screen to Retake. On mobile devices, the Retake Quiz button looks like an arrow curved in a circle.

graphical user interface, text, application, email

I need help printing my certificate.

After you have downloaded your PDF certificate, navigate to the downloads folder and double-click to open the Adobe Acrobat document.  Chose File > Print from the Acrobat menu to send your certificate to the printer.

Now, troubleshooting printing problems is difficult because each printer can have a different menu. Having said this, the most common cause of printing problems with certificates is an orientation mismatch. When this happens, the certificate will print with the right-hand side cut off, as if the certificate is running off the edge of the paper.

In this case, please look for print options in the File > Print screen such as “Fit“, “Auto” Orientation, or “Landscape“. Try each one in turn until your certificate(s) print(s) correctly.  Here’s one example of where these options can appear:

graphical user interface, text, application, email

Is my certificate transferable to a new company or employer?

We do everything we can to try to make it so!

For California, see this link.

For Illinois, see this link.

 

How can my certificate be validated?

All Required Training Solutions certificates have a code number at the bottom left:

graphical user interface, text, application, email

Under our Support menu in the menu bar on our sites, we offer a certificate validator.

Enter the code number from any of our certificates into the certificate validator to confirm the name of the person the certificate was awarded to, the course the certificate was awarded for, and the date of certificate award.

Our certificates are dated using the Universal Time Zone. If you have any questions regarding one of our certificates, please don’t hesitate to contact us at help@requiredtrainingsolutions.com or call us on (800) 806-4133.

I'm worried because my professional license number isn't printed on my certificate.

Don’t worry.  There’s actually a reason for this.

Illiois licensees with multiple licenses renewing in the same calendar year do not have to take the sexual harassment prevention course more than once, which is why we don’t collect and print your license number on the certificate.  Dual-licensed folks can simply print off a second copy and fill it out for the second license and so on.

We recommend that you register using the same form of your name under which you achieved your license.  Didn’t do it that way? No worries, just go to your Profile tab of My Dashboard mid-course, make the necessary edits, and Save your new name before completing your course.  With any problems, contact us at help@requiredtrainingsolutions.com – we’re here to help.

We also recommend that, when you write your license number on your certificate, you fill in the address the State has on file for your license, unless you are changing your address at renewal time.  This seems to help them out when renewing your license.

Will you report my Continuing Education credits to my professional association?

At Required Training Solutions, we are only accredited by the states in which we offer Continuing Education.  We do not maintain other accreditations.

Specifically, Illinois Required Training Solutions is licensed by the Illinois Department of Financial and Professional Regulation (IDFPR).  No other accreditation(s) is/are known or claimed.  See https://illinoisreq.com/one-ce-hour-sexual-harassment-prevention-training-il-license-renews-thisq/#onlyidfpraccredited

Similarly, California Required Training Solutions is licensed only by the California Dental Board.  No other accreditation(s) is/are known or claimed.

Feel free to contact your professional organization to ask about reciprocal recognition of credits required or recognized by your state licensing entity.

I have other questions I don't see answered here.

We want to help!  Please reach out:

If everyone is on other calls, please leave us a detailed voice message, we WILL respond.

  • message us from any of our websites using the Contact Us form
  • message us from any of our websites using the Report a Problem link from our Accessibility widget

(CTRL+U or click/tap on the little blue person in a circle in the right center of the screen, courtesy of our partners at UserWay)

We’re here to help.

Payments and Purchasing

I need a payment method you don't currently offer.

Please contact us.  Yours might be the request that changes our decision on what types of methods we can support.

How do I get a discount coupon code?

In Illinois, by law we’re not allowed to discount Continuing Education courses, so sorry for that one.  We lowered the price for everyone as much as we could!

For all other states and products, it’s worth checking Google to see if we have a promotion running currently.  You can try any number of codes one at a time in the shopping cart to see what’s the best available. 

I'm outside the USA but I need to buy a course/bundle.

We have a lot of the foreign countries “Turned off” on our online storefront because our credit card processor is performing ZIP code validation, and foreign countries don’t have ZIP codes. If you have a credit card with a US billing address, please go ahead and use that.  We don’t send you anything in the mail!

If you need one of our courses to keep a professional license valid and you’re overseas and stuck, please contact us.  We’d like to see what we can do to help.

I have other questions I don't see answered here.

We want to help!  Please reach out:

If everyone is on other calls, please leave us a detailed voice message, we WILL respond.

  • message us from any of our websites using the Contact Us form
  • message us from any of our websites using the Report a Problem link from our Accessibility widget

(CTRL+U or click/tap on the little blue person in a circle in the right center of the screen, courtesy of our partners at UserWay)

We’re here to help.

Exchanges and Refunds

If I don't want or need my course, what can I do?

First of all, please contact us right away!  Current courses that have not been started are fully refundable and fully transferable.  Please note that our Cancellations and Refunds policy in our Terms and Conditions require that you contact us before initiating any dispute with your credit card or bank.  We are so much faster and easier to deal with than they are, you’ll be glad you reached out to us first.

If it’s a question of you bought the wrong course, we’re more than happy to switch you into the right one or, if the price is different, refund in full and send you a link to repurchase.

As time passes, some courses can no longer be offered.  This may be due to changes in the law, or licensing requirements, or we just wrote a better course.  In these cases we will upgrade your unstarted course(s) or unused purchased course/bundle links free of charge to the latest and greatest version of the course, even if the price increased.  Once a course has been upgraded, it remains fully transferable but is no longer refundable.  Most of our courses remain active between one and two calendar years, and this is normally reflected within the course title. 

Please contact us if you have any questions.  

Still need help? Please reach out!

If everyone is on other calls, please leave us a detailed voice message, we WILL respond.

  • message us from any of our websites using the Contact Us form
  • message us from any of our websites using the Report a Problem link from our Accessibility widget

(CTRL+U or click/tap on the little blue person in a circle in the right center of the screen, courtesy of our partners at UserWay)