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Technical FAQs

Private Client Setup from Required Training Solutions is a a tailored and 
efficient way to buy and deliver online sexual harassment prevention training, compliant with all state mandates, to large company enterprises. 

El acuerdo de cliente privado de Required Training Solutions es una forma eficiente y personalizada de comprar y ofrecer capacitación en línea sobre prevención del acoso sexual, que cumple con todos los mandatos estatales, a las grandes empresas.

Thank you for choosing Required Training Solutions!

Here are the answers to some frequently asked technical questions about using our site.

Jump quickly to a section:

Questions about Choosing Courses

I'm in California. How do I know which sexual harassment course I have to take?

Please see this information on who is a Supervisor versus who is a non-Supervisor under California SB-1343.

California dentists and hygienists will want to consider our courses with Continuing Education credit that meet the California Dental Board’s requirements at the same time.

I'm in Illinois. How do I know which sexual harassment course I have to take?

I’m in Illinois. How do I know which sexual harassment course I have to take?

 

Professionals licensed by the IDFPR will want to consider our courses with Continuing Education credit that meet the IDPFR’s Continuing Education (CE) 1-hr Sexual Harassment Prevention Training requirement.

We have separate courses for professions licensed by the Illinois Division of Real Estate (DRE) versus the Illinois Division of Professional Regulation (DPR), which licenses most other professions.  If you are not sure which Division your profession falls under, please contact the IDFPR.

If you are not licensed by the State of Illinois, please see this information on who must take the specialized bar/restaurant training course under Illinois SB-75.  Most people will take the NON-bar/restaurant training.

How can I train staff who don't have email?

How can I train staff who don’t have email?

 

The student’s email address is used to do several things:

  • It serves as a unique identifier for the student

  • It allows the student to receive instructions and the link to attach their course to the new user registration and start their training.

  • It allows the student to reset their password if they forget what it was

  • It allows them to send their certificate to others upon completion of the training

Some people who do not maintain an email address do have smartphones on which they can receive a text and use a browser.  In this case, if you as the purchaser can copy the purchased link into a text and send it to them, the student can register using any unique email address, whether the email actually works or not.  So long as the student doesn’t forget their password, they can train all the way up to earning their certificate without issue.  And as the purchaser, you can download students’ certificates using the “HR Manager” tab function.  If you choose to go this route, and the student forgets their password, please have them call us on (800) 806-4133 for a reset.

Another alternative is to have us create an email address for them.  We can set up an email address that will forward to the purchaser’s email in the event of a password reset.  The student still won’t have access to the email account, but at minimum you’ll know that there is a message that needs to get to them.  This could be confusing for administrators with lots of staff, however.

The final option is to simply set the student up with a free email account for the duration of the training, for example gmail.  There are many such services available, and this is an entirely reasonable option that puts less of a burden on the purchasing administrator.

Still Have Questions about Choosing Courses?

Please contact us at
help@requiredtrainingsolutions.com
or call or text us on (800) 806-4133.

We’re here to help!

Questions About Starting the Training

Step-by-Step Descriptions:
Starting Training

I purchased training for myself. How do I start my course?

I purchased training for myself.  How do I start my course? 

If you purchased the “Train Yourself” product, click here.

You will see the course listed on your My Courses tab.  Click “Launch Course” to start the training. 

If for some reason the link above does not work for you, go to My Dashboard in the white menu bar at the top of this screen, and choose My Courses from the drop-down menu (or the leftmost tab).

No course listed?  See below.

If instead you bought the “For Your Staff” training and you as the purchaser are training yourself, please see below under “I purchased for my staff.  How do I get them started?

I purchased for my staff. How do I get them started?

Starting People in their Training

If you are training others (for example, your employees), after completing your purchase:

go to the email account used for the purchase.

look for an email message with the subject line Your Purchased Links for Training from Required Training Solutions.

That email contains coded hyperlinks which you will forward, one at a time, to each person you would like to train, by course and language of training.   One unit trains one person.

To forward, one at a time, right-click on each link in turn and choose Copy Hyperlink (or Copy Link). This will help to avoid cutting off any part of the unique code.

Next, create a new email and paste the link in the body of the email.

Making sure that you’re sending the right course to the right employee, address the email in the “To” box.

Add a message to your employee in the body of the email asking them to take the course.

Want suggested wording? Try this

Hit Send, and your part is now done!

When your employee clicks the link from their phone, tablet, laptop, or desktop, they will be taken to our web site where they can log in (if they’ve trained with us before) or self-register.  They will enter their name as they would like it to appear on their certificate, their email address, and choose a username and password.

Having completed self-registration or login, your employee is presented the My Courses tab of their My Dashboard, where the course you have purchased for them is waiting.  The hyperlink to start training is entitled Launch Course.

After forwarding the links to your staff, you may use the purchase account userID and password to access the My Dashboard portal.  The tab on the right side entitled “HR Manager” allows you to see which students have registered using which links, their progress in the course, and once they have finished you will be able to download a copy of their certificate.

Help Videos – Starting Training

Watch a short video to see the steps:

 

Supplemental help links:

Turning off Orientation Lock on an iphone:

https://youtu.be/Pt34c-jcJ7A 

The first part of this video shows how to turn the lock on, the second part shows turning it off.

Staff training links distribution emails

Sample link distribution wording – California 2021

Sample link distribution wording – Illinois 2021

Step-by-Step Descriptions:
Starting Training

I purchased training for myself. How do I start my course?

I purchased training for myself.  How do I start my course? 

If you purchased the “Train Yourself” product, click here.

You will see the course listed on your My Courses tab.  Click “Launch Course” to start the training. 

If for some reason the link above does not work for you, go to My Dashboard in the white menu bar at the top of this screen, and choose My Courses from the drop-down menu (or the leftmost tab).

No course listed?  See below.

If instead you bought the “For Your Staff” training and you as the purchaser are training yourself, please see below under “I purchased for my staff.  How do I get them started?

I purchased for my staff. How do I get them started?

Starting People in their Training

If you are training others (for example, your employees), after completing your purchase:

go to the email account used for the purchase.

look for an email message with the subject line Your Purchased Links for Training from Required Training Solutions.

That email contains coded hyperlinks which you will forward, one at a time, to each person you would like to train, by course and language of training.   One unit trains one person.

To forward, one at a time, right-click on each link in turn and choose Copy Hyperlink (or Copy Link). This will help to avoid cutting off any part of the unique code.

Next, create a new email and paste the link in the body of the email.

Making sure that you’re sending the right course to the right employee, address the email in the “To” box.

Add a message to your employee in the body of the email asking them to take the course.

Want suggested wording? Try this

Hit Send, and your part is now done!

When your employee clicks the link from their phone, tablet, laptop, or desktop, they will be taken to our web site where they can log in (if they’ve trained with us before) or self-register.  They will enter their name as they would like it to appear on their certificate, their email address, and choose a username and password.

Having completed self-registration or login, your employee is presented the My Courses tab of their My Dashboard, where the course you have purchased for them is waiting.  The hyperlink to start training is entitled Launch Course.

After forwarding the links to your staff, you may use the purchase account userID and password to access the My Dashboard portal.  The tab on the right side entitled “HR Manager” allows you to see which students have registered using which links, their progress in the course, and once they have finished you will be able to download a copy of their certificate.

Help Videos – Starting Training

Watch a short video to see the steps:

 

Supplemental help links:

Turning off Orientation Lock on an iphone:

https://youtu.be/Pt34c-jcJ7A 

The first part of this video shows how to turn the lock on, the second part shows turning it off.

Staff training links distribution emails

Sample link distribution wording – California 2021

Sample link distribution wording – Illinois 2021

I can't see my course listed on the My Courses tab of My Dashboard.

No course on My Courses tab

Sometimes the screen will say “Showing 1 to # of # entries” on the My Courses tab, and yet the course is not visible.  In this case, please try these steps:

If you are on a desktop, expand your browser to full screen, and scroll down.

If you are on a mobile phone or tablet, unlock the rotation and hold the device horizontally (Landscape orientation). 

If you’re not familiar with disabling the rotation lock, this video may help: 
https://youtu.be/Pt34c-jcJ7A 

But if no course is present, you will see the message “No data.”  In this case, please contact us at (800) 806-4133 or via help@requiredtrainingsolutions.com with either your name and order number (if you bought for yourself) or link and name of your employer (if the course was purchased for you) and we will place you in the course right away.

I can see the course, but I can't see a Launch Course link

Course visible but Launch Course link not visible

Some mobile devices collapse rows of data.  If there is a circled green plus icon to the left of the picture icon for the course, click that icon to expand the link choices.

the green plus indicating a collapsed row on an iphone

My link is saying, "Link is already used."

Link is already used

If clicking on your link produces the message “Link is already used”, the purchased course has successfully been redeemed and attached to a recipient’s user account.

Simply log in again from the Returning User section of the screen.  Upon login you will be taken to your My Courses tab where you can click or tap Launch Course to start or resume your training.

 

Still Have Questions or Trouble?

Please contact us at
help@requiredtrainingsolutions.com
or call or text us on (800) 806-4133.

We’re here to help!

Mid-Course Technical Support

I can't see the Left Sidebar

Revealing the Sidebar

From within the course, in the green toolbar at the top right of the screen, click or tap on the icon on the farthest right that looks like a stack of pancakes:

The Show/Hide Sidebar button (stack of pancakes)

This is a toggle, so clicking or tapping it once will reveal the left sidebar, and clicking it a second time will hide the sidebar.

If you are on a mobile phone, you may need to hold your phone sideways to expand the visible area so that you can see content and sidebar at the same time:

 

the left sidebar from a phone

 

If you turn your device sideways but the screen does not rotate, you may have orientation lock on.  If you are not familiar with turning it off, this video may help:

https://youtu.be/Pt34c-jcJ7A

The Show / Hide button from a phone
The RTS show/hide left sidebar button looks like a stack of pancakes.
the left sidebar from a phone

How do I show the left sidebar again?

Show the Sidebar

From within the course, in the green toolbar at the top right of the screen, click or tap on the icon on the farthest right that looks like a stack of pancakes:

The Show/Hide Sidebar button (stack of pancakes)

This is a toggle, so clicking or tapping it once will reveal the left sidebar, and clicking or tapping a second time will hide the sidebar.

The Show / Hide button from a phone
The RTS show/hide left sidebar button looks like a stack of pancakes.

How Can I Jump Forward or Backward without Paging Through Each Lesson Individually?

Jumping using the Left Sidebar

After you have marked the introductory lessons covering the use of the left sidebar as complete, clicking on any lesson within the left sidebar will enable you to jump forward or back to that lesson.  This enables you to scroll and click once rather than paging through lessons one-at-a-time.

To jump, reveal the left sidebar, then scroll down or up in the sidebar until you see the lesson or quiz you want to jump to.  Click or tap the quiz or lesson in the left sidebar and you will jump to that spot in the course.

If you try to jump forward or backwards before you have marked these initial lessons as complete, you will get an error message.  Please ensure that you are Marking every lesson as Complete as you progress through the course, else you will have to go back again later!

Why does it seem like I am seeing every lesson twice?

Double vision

Clicking or tapping the Mark As Complete button returns you to the top of the lesson. 

You may click or tap the Mark As Complete button, then, as soon as the four dots stop spinning, click the Next button right away to move to the next lesson.  There’s no need to review the lesson unless you want to.

The appearance of the left sidebar in Show mode from a phone

I'm getting a message that says LOCKED.

Locked Message

This message appears when you click the Next button, or try to jump forward using the left sidebar, without completing required content first. This usually only happens in the Introduction section of the course, when foundational material is being presented. 

Completing required content could include marking as Understood an important lesson, or completing a required quiz.

Ensure you’ve Marked every lesson as Understood (check mark button).  Look for a Start Quiz button in the center bottom of the screen, or scroll down for more content or question choices.

 

I'm being asked ARE YOU SURE? Stay on Quiz / Leave Now

Stay on Quiz / Leave Now ?

This message appears when the Next button is clicked before answering all questions on a quiz or exam.

Return to the quiz and scroll down within the question screen to see if a Save Answer and/or Next Question button is offered.  Clicking Save Answer can present the Next Question button. If either of these messages appear, continue onward through all remaining question(s).

If neither button is offered, you are at the last question of the quiz/exam.  When all quiz/exam questions have been answered, click Submit (gavel icon) in the center bottom of the screen to submit your answer choices.

Note that if you answered a question wrong and want to start the quiz over, you will still need to answer all the questions and Submit (gavel icon) the quiz in order to access the screen with the Retake Quiz option.  As getting only one question wrong on some interim quizzes won’t trigger a Retake Quiz, feel free to choose incorrect answers for the remainder of the quiz. 

California Required Training Solutions' left sidebar, with visuals explained.
The Understood button as it appears on a phone in Portrait mode.

I'm on a quiz question with no Next Question button.

What if I can’t see a Next Question button?

First, please scroll down to see if the Next Question button is hidden.  The button is usually below or to the right of any box giving immediate feedback on a given question’s correct answer. 

If scrolling down does not reveal a Next Question button, you may have answered the final question of the quiz.  In this case, a button marked Submit Quiz (with a gavel icon) will appear in the bottom center of the content window frame.  Click or tap on this button to Submit your quiz, review your results, and proceed onward. 

 

Remind me where to find the Retake Quiz button?

How do I retake a Quiz? 

Immediately after you Submit a quiz, you are taken to a screen that reviews the answers to the quiz:  The answer you chose, the correct answer, and a short explanation for why the right answer is correct and the other answer choices are wrong. 

If you did not get a passing score on the quiz, the Retake Quiz button will appear on this screen at the bottom center, within the content screen frame.  On mobile and smaller screen devices, the Retake Quiz button will appear as an arrow curved in a circle.

If the Retake Quiz button does not appear on the answers review screen, you do not have to retake the quiz.  Note however that if you have not Submitted your quiz, you will not see the answers reviewed.  Click the Gavel icon in the bottom center to Submit a quiz and get to the answers reviewed screen. 

I think I've finished the course, but clicking I'M ALL DONE is telling me NOT ALLOWED.

I think I’ve finished the course, but clicking I’M ALL DONE is telling me NOT ALLOWED.

If you received this error message, the system is showing you haven’t done one or more of the following:

  • marked all the content as Understood using the check mark button, including the final feedback/evaluation screen;

  • answered all the quiz/exam questions, or answered enough correctly;

  • spent the required amount of time with the content.

The box below “Not Allowed” will list any sections that haven’t been checkmarked, and/or indicate if time is the cause for the message.

 

If content is called out, use the left sidebar to revisit skipped sections and use the Understood (checkmark) button once you have reviewed the content. As you do so, the open or half-circles in the left sidebar will turn to checked circles.

If time spent is the cause, use the time to review any sections you desire. You will need to click through the course (backwards or forwards is fine) at least once every ten minutes else the system will time you out and return you to the My Dashboard screen.  Your time spent with the material up to the moment of the timeout will still be saved.  Once you have one second more than the required minimum time spent, you may click “I’m All Done” and submit your course.

If quizzes are the cause, the easiest way to view a summary is to exit the course back to the My Courses tab using the “fuel gauge” icon, then click on the “Gradebook” link (next to the Launch Course link).  The Gradebook report summarizes lessons and quizzes by color.  A yellow quiz needs attention – you may not have answered all the questions, or it may be as simple as clicking the Submit (gavel icon) at the end of the quiz.

For most courses, on the interim quizzes you can get one question wrong and not have to repeat the quiz.  If the “Retake Quiz” button is NOT presented at the bottom of a quiz’s Answers Reviewed screen, you do not need to retake that quiz.  For many courses, you must get 100% correct on the final exam to pass out of the course.  No worries, all our courses are retest-until-pass.  Simply review the answers as explained on the answer review screen, making notes if desired, then click the button at the bottom center of the review screen to Retake.  On mobile devices, the Retake Quiz button looks like an arrow curved in a circle.

The Show / Hide button from a phone
The RTS show/hide left sidebar button looks like a stack of pancakes.
California Required Training Solutions' left sidebar, with visuals explained.

Still Have Questions or Trouble?

Please contact us at
help@requiredtrainingsolutions.com
or call or text us on (800) 806-4133.

We’re here to help!

I think I've finished the course, but clicking I'M ALL DONE is telling me NOT ALLOWED.

I think I’ve finished the course, but clicking I’M ALL DONE is telling me NOT ALLOWED.

If you received this error message, the system is showing you haven’t done one or more of the following:

  • checkmarked all the content as Understood using the checkmark button;

  • answered all the quiz/exam questions, or answered enough correctly;

  • spent the required amount of time with the content.

The box below “Not Allowed” will list any sections that haven’t been marked as Understood, and/or indicate if time is the cause for the message.

 

If content is called out, use the left sidebar to revisit skipped sections and use the checkmark button once you have understood the content. As you do so, the open or half-circles in the left sidebar will turn to checked circles.

If time spent is the cause, use the time to review any sections you desire. You will need to click through the course (backwards or forwards is fine) at least once every ten minutes else the system will time you out and return you to the My Dashboard screen.  Your time spent with the material up to the moment of the timeout will still be saved.  Once you have one second more than the required minimum time spent, you may click “I’m All Done” and submit your course.

If quizzes are the cause, the easiest way to view a summary is to exit the course back to the My Courses tab using the “fuel gauge” icon, then click on the “Gradebook” link (next to the Launch Course link).  The Gradebook report summarizes lessons and quizzes by color.  A yellow quiz needs attention – you may not have answered all the questions, or it may be as simple as clicking the Submit (gavel icon) at the end of the quiz.

For most courses, on the interim quizzes you can get one question wrong and not have to repeat the quiz.  If the “Retake Quiz” button is NOT presented at the bottom of a quiz’s Answers Reviewed screen, you do not need to retake that quiz.  For many courses, you must get 100% correct on the final exam to pass out of the course.  No worries, all our courses are retest-until-pass.  Simply review the answers as explained on the answer review screen, making notes if desired, then click the button at the bottom center of the review screen to Retake.  On mobile devices, the Retake Quiz button looks like an arrow curved in a circle.

The Show / Hide button from a phone
The RTS show/hide left sidebar button looks like a stack of pancakes.
California Required Training Solutions' left sidebar, with visuals explained.

Still Have Questions or Trouble?

Please contact us at
help@requiredtrainingsolutions.com
or call or text us on (800) 806-4133.

We’re here to help!

Certificates

When do I receive my certificate?

How soon will I reYou can access your certificate the instant you complete your course – no waiting for anyone to email you.  Your certificate(s) is/are presented in your Achievements tab of My Dashboard and can be downloaded and saved or printed or emailed.

We recommend you distribute three copies of your certificate:  one to your immediate supervisor to let them know you finished the training, one to an HR representative for your company for inclusion in your personnel file, and one copy to keep at home in a safe place.

How do I get another copy of my certificate?

Your certificate(s) is/are presented in your Achievements tab of My Dashboard and can be downloaded and saved or printed or emailed.

I think I've finished the course, but I can't find my certificate.

Think you’ve finished the course but can’t find your certificate?

First, check your Achievements tab of My Dashboard. Scroll down below the Badges section (which we don’t use) to the Certificates section see if any Certificate(s) are hyperlinked.  Depending on the course(s) you have taken, you may receive more than one certificate.

Secondly, check your My Courses tab to see if the course is still listed as “In Progress”.   If it is, use the “Launch Course” link to return to the course and click the “I’m All Done” button in the green stripe at the top of the training screen to submit your course for evaluation.

 

If after clicking the “I’m All Done” you receive an error message stating “NOT ALLOWED”, the system is showing you haven’t done one or more of the following:

 

  • marked all the content as completed using the Mark As Complete button, including the final feedback/evaluation screen;

  • answered all the quiz/exam questions, or answered enough correctly;

  • spent the required amount of time with the content.

The box below “Not Allowed” will list any sections that haven’t been marked as completed, and/or indicate if time is the cause for the message.

 

If content is called out, use the left sidebar to revisit skipped sections and use the Mark As Complete button once you have reviewed the content. As you do so, the open or half-circles in the left sidebar will turn to checked circles.

If time spent is the cause, use the time to review any sections you desire. You will need to click through the course (backwards or forwards is fine) at least once every ten minutes else the system will time you out and return you to the My Dashboard screen.  Your time spent with the material up to the moment of the timeout will still be saved.  Once you have one second more than the required minimum time spent, you may click “I’m All Done” and submit your course.

If quizzes are the cause, the easiest way to view a summary is to exit the course back to the My Courses tab using the “fuel gauge” icon, then click on the “Gradebook” link (next to the Launch Course link).  The Gradebook report summarizes lessons and quizzes by color.  A yellow quiz needs attention – you may not have answered all the questions, or it may be as simple as clicking the Submit (gavel icon) at the end of the quiz.

For most courses, on the interim quizzes you can get one question wrong and not have to repeat the quiz.  If the “Retake Quiz” button is not presented at the bottom of a quiz’s Answers Reviewed screen, you do not need to retake that quiz.  For many courses, you must get 100% correct on the final exam to pass out of the course.  No worries, all our courses are retest-until-pass.  Simply review the answers as explained on the answer review screen, making notes if desired, then click the button at the bottom center of the review screen to Retake.  On mobile devices, the Retake Quiz button looks like an arrow curved in a circle.

I need help printing my certificate.

Need help printing your certificate?

After successful completion of any course, you will be taken to your Achievements tab of My Dashboard. Scroll down below the Badges section to the Certificates section see the Certificate(s)  hyperlinked.  Depending on the course(s) you have taken, you may receive more than one certificate.

Click the Download link(s) to download your certificate(s).

Navigate to the Downloads folder used by your browser.  This can be a different folder depending on which browser you are using, but usually there is a shortcut to the Downloads folder somewhere on the face of the browser.

Scroll down below any Badges to the Certificates area.

Double-click on each file in turn to open your certificate(s) in Adobe Acrobat.

From the File menu, choose Print to print each certificate in turn.

Troubleshooting printing problems is difficult because each printer can have a different menu.  Having said this, the most common cause of printing problems with certificates is an orientation mismatch.  When this happens, the certificate will print with the right-hand side cut off, as if the certificate is running off the edge of the paper.

In this case, please look for print options in the File > Print screen such as “Fit“, “Auto” Orientation, or “Landscape“.  Try each one in turn until your certificate(s) print(s) correctly.

The Achievements Tab of My Dashboard showing two certificates ready for download
Google Chrome browser highlighting location of Downloads shortcut with 2 certificates within.
File Print from Adobe Acrobat
Adobe Acrobat options which may help improve certificate printing

How can my certificate be validated?

Validating certificates

All Required Training Solutions certificates have a code number at the bottom left.

a certificate with validation number magnified

Under our Support menu in the menu bar on our sites, we offer a certificate validator.

Enter the code number from any of our certificates into the certificate validator to confirm the name of the person the certificate was awarded to, the course the certificate was awarded for, and the date of certificate award.

Our certificates are dated using the Universal Time Zone.  If you have any questions regarding one of our certificates, please don’t hesitate to contact us at help@requiredtrainingsolutions.com or call us on (800) 806-4133.

Is my certificate transferable to a new company?

For California, see this link.

For Illinois, see this link.

Still Have Questions or Trouble?

Please contact us at
help@requiredtrainingsolutions.com
or call or text us on (800) 806-4133.

We’re here to help!